Effective Date: May 1, 2025

The Phone Guy (“we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you interact with us—whether on our website, by phone, in person, or through any of our services.

1. Information We Collect

We may collect the following types of information:

Personal Information:

  • Name

  • Email address

  • Phone number

  • Mailing or billing address

  • Payment information (processed securely via third-party providers)

Device and Technical Information:

  • IP address

  • Browser type and version

  • Device type and operating system

  • Referring website or search engine

Service Information:

  • Repair history

  • Purchase details

  • Communication records

2. How We Use Your Information

We use your information to:

  • Provide and improve our services

  • Process payments and send receipts

  • Communicate with you about appointments, updates, or support

  • Fulfill legal obligations

  • Send promotional emails or special offers (only if you opt in)

3. Sharing Your Information

We do not sell or rent your personal information. We may share it with:

  • Service providers who help operate our business (e.g., payment processors, website hosts)

  • Legal authorities when required to comply with laws or legal processes

  • Third parties with your explicit permission

4. Data Security

We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no system is completely secure.

5. Your Choices

You may:

  • Request access to the personal data we hold about you

  • Correct or update your information

  • Opt out of marketing messages at any time

  • Request that we delete your personal information, subject to legal requirements

To make a request, contact us here.

6. Cookies and Tracking

Our website may use cookies to improve user experience. You can adjust your browser settings to refuse cookies, but this may affect how our site functions.

7. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children without parental consent.

8. Changes to This Policy

We may update this policy from time to time. Any changes will be posted here with a new effective date.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our handling of your information, please contact us:

The Phone Guy
 Email: Contact
 Phone: 615.661.8000
 Address: 114 N. Cedar, Cookeville, TN 38501